Our aim is to ensure that the Walvis Bay community receives the most advanced, internationally accredited evidence-based medical service in a warm and genuinely caring environment. We are committed to building a team of passionate medical professionals who share our values and wish to deliver care beyond the expected. As an Equal Opportunity Employer in Namibia, Welwitschia Hospital invites suitable qualified candidates to apply for the below vacancy:
Role Purpose
The primary responsibility of the Reception & Admissions clerk is to ensure smooth and efficient operations
at the front desk, managing patient admissions, maintaining accurate patient records, and providing
exceptional customer service to all patients, their families, and other stakeholders.
Key Duties and Responsibilities
- Serve as the welcoming face of the hospital by ensuring a positive first impression for all patients and visitors.
- Administering the front desk by ensuring that the area is clean, organized, and always welcoming.
- Maintain professional and friendly communication with specialists, general practitioners, medical aids, clinical personnel, the general public, patients, and their families.
- Verify patient authorizations from Medical Aids, ensuring compliance with hospital policies and procedures and obtain such authorizations if/when required.
- Monitor and manage patient flow to ensure minimal wait times and efficient service.
- Process patient admissions efficiently, ensuring that all required information and documentation is obtained and recorded accurately.
- Manage payments received at reception, issuing receipts and maintaining accurate financial records
- Open and maintain patient files, ensuring they are correct and regularly updated.
- Perform any other general or ad-hoc administrative tasks assigned by the Hospital Administrative Supervisor that is lawful and operationally required.
Minimum Requirements
- Grade 12
- Two (2) years’ working experience in a similar role.
- Fully proficient in English. Proficiency in any other Namibian language will be an added advantage.
- Experience with medical aids or within the health care industry will be an added advantage.
- High degree of customer care, self-motivation, diligence, honesty and willingness to learn.
- Willingness to work shifts, over weekends, Public Holidays and overtime in accordance with the requirements of the department.
Non-negotiable competencies
- Positive, presentable and professional individual with excellent telephone etiquette.
- Well-developed interpersonal and communication skills to naturally liaise with people from all walks of life.
- Excellent computer, organizing, planning and multi-tasking skills. Ability to work with accuracy and independently within a high-pressured environment.
Closing Date: Tuesday, 22 April 2025
Apply Now