Welwitschia Hospital - Frequently Asked Questions (FAQs)

To be admitted to Welwitschia Hospital, you can either arrive through the emergency department or be referred by a general practitioner or specialist.

Once you arrive, our friendly front desk team will guide you through the admission process, which includes completing necessary forms and providing the required documents, such as identification, insurance details, and contact information.

If you have been scheduled for admission, you may also download and complete our Patient Pre-admission form here.

The completed form must be submitted to the Welwitschia Hospital front desk via email (reception@walvisbay-medipark.com) at least two days prior to admission. Please ensure that you provide your medical aid membership card and ID/passport upon admission.

To inquire about your account information, please contact our debtors department by phone at +264 64 218 942, +264 64 218 983, or +264 64 270 243. Alternatively, via email at debtors@walvisbay-medipark.com. Our team is ready to assist you and provide the support you need.

For general inquiries, you can contact our front desk team by phone at +264 64 218 102 OR +264 64 270 236, or via email at hello@welwitschiahospital.com. Alternatively, you can visit our “Contact Us” page for more details on how to reach specific departments.

Yes, we accept patients who are not covered by medical aid. To find out more about costs, payments, and to obtain a quote, please contact Thea Kotzee at +264 64 218 920 or kotzeet@walvisbay-medipark.com.

For current vacancies, please visit our careers page or contact us directly for more information via email at talent@welwitschiahopital.com.

No, we currently do not offer internship opportunities for medical students. However, medical students can contact our associated doctors or specialists directly to do shadowing.

Please visit the “Find a Doctor” page on our website, where you can view a list of all associated medical specialists (resident and visiting). Each specialist’s profile includes their qualifications and contact details. For inquiries, appointment scheduling, or any other general queries, please contact the specialist’s practice directly.

Specialist consultations can be booked directly with the specialist’s practice. You can contact the practice using the contact details provided on the “Find a Doctor” page on our website. Our reception team can also assist you in finding the right contact information for the specialist you wish to consult.

We recommend verifying the specific details of your coverage with your health insurance provider. You can also contact the specialist’s practice directly for more information regarding your health insurance coverage for the specific specialist. Find our specialist contact details here.

Some specialists may require a referral letter from a general practitioner, depending on the medical condition. If a referral is needed, you can request one from your doctor. If you’re unsure whether a referral is required, please contact the specialist’s practice directly, and they will guide you through the process.

Please contact the specialist’s practice directly to determine if the specialist is available to provide second opinions. If you are seeking confirmation or additional guidance on a diagnosis or treatment plan, please consult your general practitioner to schedule an appointment with the relevant specialist.

Resident and Visiting specialists do offer outpatient consultations at their respective consultation rooms. You can schedule these appointments directly with the specialist practices.

Depending on your condition, you may need to see multiple specialists. Please consult with your general practitioner to schedule appointments with the relevant specialists.

If you are experiencing a medical emergency, please contact emergency response services immediately. You can find emergency contact details on our website here, or visit our hospital’s emergency centre. Our emergency centre is available 24/7 to provide urgent care and support.

We accept most Namibian medical aids directly. However, we do not accept South African medical aids directly. South African medical aid holders will be required to pay for the treatment received, and we will provide the necessary documentation to facilitate claiming back from the medical aid. International medical aid holders should have travel insurance in place.

We are contracted with specific travel insurance providers. Please contact Thea Kotzee at +264 64 218 920 or kotzeet@walvisbay-medipark.com for confirmation on whether your travel insurance is contracted.

Alternatively, contact casemanager@walvisbay-medipark.com. We are also certified to assist patients from the Motor Vehicle Accident (MVA) Fund and the Social Security Commission WCA.

Yes, we have on-site parking available for both patients and visitors.

Our visiting hours are as follows:

• General Wards, Paediatric Ward: 10:00 – 20:00
• Adult ICU: 10:00 – 11:00, 15:00 – 16:00, 19:15 – 20:00
• Neonatal ICU: 09:00 – 21:00
• Maternity ward: 10:00 – 20:00, however, for special arrangements, contact the Unit Manager at +264 64 218 918 or platoz@walvisbay-medipark.com

Please note: Children under the age of 12 are not permitted to visit patients. The visiting hours are subject to change at the discretion of management.

Our priority is the well-being of our patients, and visits are limited, depending on the patient’s condition and care needs. A general guideline is to limit each visit to 10-15 minutes

Family and friends of the patient are welcome to visit during visiting hours. As a rule, we do not allow visits from younger children due to the risk of infection to both them and the patients. Seeing a loved one in a hospital environment may also be traumatising for young children.

Nursing personnel are happy to discuss your relative’s condition, provided there is no objection from the patient. If you wish to speak with a doctor, please ask the nursing personnel or midwife to arrange an appointment or contact the doctor directly.

Patients may be placed on restricted diets due to medical conditions. Please check with the patient’s nurse before delivering any gifts of food or beverages. No alcohol or non-prescribed drugs may be given to patients.

You will need to officially request your medical records via a signed letter through a legal representative delivered or emailed to the hospital manager at nels@walvisbay-medipark.com.

We value your feedback and are committed to improving the patient experience. You can share your feedback through our online feedback form, via email to the nursing services manager at kuiirid@walvisbay-medipark.com , or by speaking directly with the unit managers during your stay.

Our hospital prioritises the accommodation of patients requiring medical care. Family members of patients are encouraged to seek accommodation services in Walvis Bay. A parent with a child admitted to the Paediatric Ward is allowed to stay with their child during their hospitalisation.

Yes, we offer a full range of maternity services, including prenatal care, labour and delivery, and postnatal care. Additionally, we provide Antenatal and Postnatal Classes for members of our Dear Baby Programme. Our paediatric department offers specialised care for children from birth through adolescence, supported by dedicated nurses and paediatricians.