Frequently Asked Questions

Yes we accept patients that aren’t covered by medical aid and would prefer to pay for our services with cash. To find out more or obtain a quote please contact Ingrid Neave, Tel: +264 64 218 920

Unfortunately, we are unable to accommodate any visitors within our COVID-19 wards.

• One person will be allowed to accompany a patient who will be going for a theatre procedure, to the Day Ward, until they are admitted and settled.
• This is only allowed on the condition that he/she passed the screening at the entrance, has had no COVID-19 exposure and accepts that very strict infection prevention controls will be put in place to minimise the risk to other patients being cared for in our facility.
• Once the patient is back from theatre and ready to be discharged, the ward will contact the accompanying person to collect the patient.
• For children, only one parent will be allowed to stay with their child in hospital until the child is ready to be discharged, post surgery.

Unfortunately all visiting hours for the Adult ICU is suspended during the COVID-19 pandemic.

Exemptions will be made for gravely ill patients. Only the Nursing Manager on-call can grant an exemption.

Unfortunately all visiting hours for the General Wards is suspended during the COVID-19 pandemic.

Exemptions will be made for gravely ill patients. Only the Nursing Manager on-call can grant an exemption.

• Only one parent will be allowed to stay (not visit) with their admitted child in hospital. Parents may rotate every 24 hours.
• This is only allowed on the condition that the parent passed the screening at the entrance, has had no COVID-19 exposure and accepts that very strict infection prevention controls will be put in place to minimise the risk to their child and other children being cared for in our facility.
• The parent must stay in the room and at the bedside, not walk around or congregate with other individuals.
• No other visitors will be allowed to visit.

• Only the partner of the patient is allowed to visit.
• This is only allowed on the condition that he/she passed the screening at the entrance, has had no COVID-19 exposure and accepts that very strict infection prevention controls will be put in place to minimise the risk to other patients being cared for in our facility.
• Visitors must not walk around or congregate with other individuals.
• No other visitors will be allowed to visit.

• The mother of the newborn will be allowed to stay (not visit) in hospital.
• Only the father of the newborn is allowed to visit the mother and newborn admitted in the hospital.
• This is only allowed on the condition that the parents passed the screening at the entrance, has had no COVID-19 exposure and accepts that very strict infection prevention controls will be put in place to minimise the risk to their and other newborns being cared for in our facility.
• Parents must not walk around or congregate with other individuals.
• No other visitors will be allowed to visit.

Nursing staff are happy to discuss your relative’s condition, provided that he/she has no objection. If you want to see a doctor, please ask the nursing staff or midwife to make an appointment.

Our number one priority is the well-being of our patients and visits are limited depending on the condition of the patient and his or her care needs.  A good rule of thumb would be to limit each visit to 10-15 minutes.

Patients are sometimes placed on restricted diets due to a medical condition, thus please check with the patient’s nurse before delivering any gifts of food or beverages.  No alcohol or non-prescribed drugs may be given to patients.

Flowers and balloons are allowed, and we do encourage cards, pictures, silk flowers and stuffed animals. Flowers should ideally be in an arrangement not requiring a vase due to the risk of a vase breaking and causing injury. No flowers or latex balloons are allowed in our ICU units due to serious allergenic risk.