Frequently Asked Questions

Yes we accept patients that aren’t covered by medical aid and would prefer to pay for our services with cash. To find out more or obtain a quote please contact Ingrid Neave, Tel: +264 64 218 920

Visiting hours for the Adult ICU is 10h00 – 10h30, 15h00 – 16h00 and 19h00 – 20h00. Old and very sick patients’ family members can be allowed to visit their relative outside visiting hours. However, this must first be arranged and authorized by the Unit Manager and Nurse in charge of the shift.

Visiting hours for the General Wards is every day between 11h00 – 12h00, 15h00 – 16h00 and 19h00 – 20h00. Old and very sick patients’ family members can be allowed to visit their relative outside visiting hours. However, this must first be arranged and authorized by the Unit Manager and Nurse in charge of the shift.

Visiting hours for the Maternity Ward is every day between 11h00 – 12h00, 15h00 – 16h00 and 19h00 – 20h00. The father of the baby or partner of the mother can stay with mommy and the baby all day until 21h00.

Due to risk of infections, only the parents/guardians may visit neonate patients in the Neonatal Intensive Care Unit. Parents have no visiting time limitations and may visit at any time. Parents are however requested to please first contact the NICU Nurse on duty before entering the NICU.

Visiting hours for the Paediatric Ward is every day between 11h00 – 12h00, 15h00 – 16h00 and 19h00 – 20h00. Parents have no visiting time limitations and may visit at any time.  One parent may also overnight with their child.

Our number one priority is the well-being of our patients and visits are limited depending on the condition of the patient and his or her care needs.  A good rule of thumb would be to limit each visit to 20 minutes with no more than two visitors at any time during visiting hours.

Family and friends of the patient may visit during visiting hours. As a rule, we do not allow visits from younger children because of the risk of infection to both them and to patients. Seeing a loved one in a hospital environment may also be traumatizing for young children. However, when allowed visiting with children, please do not let them wander, run or play in the hospital.  Always keep them with you and ensure a quiet and peaceful visit.

Nursing staff are happy to discuss your relative’s condition, provided that he/she has no objection. If you want to see a doctor, please ask the nursing staff or midwife to make an appointment.

Patients are sometimes placed on restricted diets due to a medical condition, thus please check with the patient’s nurse before delivering any gifts of food or beverages.  No alcohol or non-prescribed drugs may be given to patients.

Flowers and balloons are allowed, and we do encourage cards, pictures, silk flowers and stuffed animals. Flowers should ideally be in an arrangement not requiring a vase due to the risk of a vase breaking and causing injury. No flowers or latex balloons are allowed in our ICU units due to serious allergenic risk.